Returns Policy and Overseas Orders (Outside Singapore)
Our return policy is 30 days. We will not be able to offer you a refund or exchange past 30 days from the date of purchase.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. We will also require a receipt or proof of purchase to process the return.
Overseas Orders (Outside Singapore)
All Cost Including Freight (CIF) calculated at our online store checkout does not include Value Added Tax (VAT) of your home country - you may be required to pay the VAT at your local post office and the amount will be calculated based on the amount of your purchase. Inability to fulfil your local VAT for your purchase from our online store is not a valid reason for refund.
If you are an overseas customer, please check your items before you accepting the items from the postal officer. Do not accept the items if they arrive damaged, it is important that you reject the ties in the presence of the postal officer. Your items can then be processed for exchange or refund when it gets back to us.
If you have accepted the items from the postal officer and would like to ship items back to us for any specific reasons, freight charges (Air mail with tracking number back to us - we only accept this) will have to be borne by you.
Sale Items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.
Terms of Service Overview
This website is operated by Fishtail Cyclery. Throughout the site, the terms “we”, “us” and “our” refer to Fishtail Cyclery. Fishtail Cyclery offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.